Refund policy

1. We hope you love your Decama Home, if you’d like to return or exchange an item, please contact our team within 5 days of receiving your parcel (e-mail us at decamaofficial@gmail.com or call/WhatsApp us at +91-7073287706). We will respond within 24 hours of receiving your request. Return or exchange requests placed after 5 days of receiving your order will not be eligible for a return or exchange. Item bought on sale cannot be returned or exchanged.
2. Please ensure the original packaging is intact. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns and exchanges.
3. We issue a credit for all return orders. The credit is valid for a 1-year period from the date of issue and can be used against any merchandise on our website.
4. Shipping fees, COD charges, and gift services (if any) are non-refundable.
5. Exchanges, when requested, are limited to one-time only.
6. We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact our team prior to the dispatch of your order. We will respond within 24 hours of receiving your request.
   
   

Return Policy